26 Chief Medical Officer for Scotland Annual Report 2020 -2021 CONCLUSION Practising Realistic Medicine has never been more important. If we wish people to value the care we provide and the way we provide it, we must take time to understand what is going on in people’s lives, empower them to be active partners in their care and be mindful of the impact our practice has on the people we care for. We must continue to embrace technology and innovate to build services that meet people’s needs, not the needs of our system. Considerations ■ What have we learned from our pandemic experiences that will strengthen our approach to delivering personalised care? ■ How can we work more collaboratively across professional and organisational boundaries to provide better care for the people we care for - especially for those living with complex conditions? ■ How can we use the learning from improvement programmes to streamline our care pathways and ensure people receive the right care at the right time? ■ Can we reduce harm and waste by considering whether a treatment or an investigation is going to add value to the care we provide our patients?